Romain Cross Pointe hiring Title Administrator in Evansville, Indiana, United States | LinkedIn (2024)

Purpose Of JobTo ensure titles and/or Certificates of Origin are sent to all customers in a timely manner, not to exceed 21 days from the delivery date. Also verify the dealership complies with local, state, and federal regulations on titling procedures.

Job DutiesTitle Processing

• Prepare all Certificates of Origin (C of O's) and titles for all retail, wholesale, courtesy and fleet sold vehicles.
• Ensure Romain Buick, Inc. complies with all local, state, and federal regulations on titling procedures. Those regulations include having the title to the customer within 21 days from delivery date. Romain Automotive Group has set a goal for standard title processing of 14 days after delivery for the satisfaction of our customers.
• Utilize and understand all aspects of the Computerized Vehicle Registration Program.
• Ensure that customers receive correct information in the form of plates and registration.
• Collect balances owed by customers for fees such as state excise tax and keep the record of payment in the deal folder.
• Securely maintain an accurate inventory of plates and stickers issued by the State of Indiana.
• Mail in all title and registration paperwork that was processed through CVR each Friday to the Indiana BMV-dealer section.
• Check the form Indiana ST-108 for accuracy and ensure a copy is placed in the deal folder before mailing it to the customer.
• Ensure we have a full legible copy of both the front and back of the C of O for the deal folder.
• Ensure that we have been paid in full and have received the trade title before mailing the customer their new title.
• Ensure that all paperwork is filled out correctly and is properly signed/dated. Promptly follow up on any paperwork not received or of items needing correction. Escalate elevated concerns to management as appropriate.
• Check all incoming auction titles.
• Maintain organized/up-to-date files on deals for which titles are in progress.

Floor Plan

• Serve as back-up to the Accounting Assistant on floor plan responsibilities including paying off vehicles sold according to the dealerships Policies & Procedures (P&P's).

Dealer Trades

• Prepare dealer trade paperwork for drivers.
• Track receipt of C of O and check from trading drivers.

Loaner Vehicles

• Transfer or issue plates for loaner vehicles as needed.

Data Entry, Dealer Plates and Payments

• Perform quarterly audits on dealer plates and keep logs updated.
• Promptly report lost or stolen plates and apply for replacements.
• Keep all dealer plates renewed and insured.
• Keep temporary tags available.
• Send out payments to financial institutions with requests for title in the allotted time frames.
• Renew our business license annually.

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide World Class Customer Service for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company's Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

Full-Time Employee Benefit Options Include

• Health, Dental, & Vision Insurance
• 401(k) Retirement Savings Plan with Company Match, including Roth option
• Flexible Spending Accounts and/or Health Savings Accounts, including potential for company contributions based on annual health risk assessments
• Life and Accidental Death & Dismemberment Insurance
• Short- and Long-Term Disability Insurance
• Supplemental Voluntary Insurance Policies with options for Critical Illness, Hospital Indemnity, and Accidents
• Paid Time Off for Vacation, Sick, and Holidays
• Employee Assistance Program

QualificationsEducation:

• High school diploma/equivalent is minimally required.

Experience

• Previous experience with title processing is preferred.

Other Knowledge, Skills, Abilities & Competencies

• Possess strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to meet standardized legal and dealership deadlines despite peaks and valleys in the varying flow of work and competing priorities.
• Strong verbal, written, and active listening communications skills.
• Strong customer service skills and customer-focused orientation.
• Exceptional proofing and accuracy/detail checks.
• Strong follow-up skills to ensure completion of assigned duties within expected requirements.
• Strong organizational skills.
• Strong interpersonal abilities to deal effectively with employees and external customers at all levels.
• Demonstrate a strong professional presence.
• Must maintain confidentiality of business-related information.
• Must possess and continuously maintain a valid drivers license with an acceptable driving record.